Resolution when things go wrong
Rebooking, emergency hotel and alternative transportation in minutes.
Technology solves 95% of cases. The other 5% — strikes, cancellations, illness, lost passports — happen exactly outside business hours, and they define the traveler's experience.
TRAVEL MANAGER.AI combines self-service with human consultants available 24 hours a day, in Portuguese, English and Spanish, via chat, phone and email.
- human support
- 24/7human support
- Portuguese, English and Spanish
- 3 languagesPortuguese, English and Spanish
- chat, phone and email
- 3 channelschat, phone and email
Benefits
What this feature delivers in practice
Full traveler context
The consultant already sees the itinerary, the policy and the alternatives — no need to repeat the story.
Active duty of care
In critical events, the company locates its travelers and acts proactively.
No hidden time cost
The traveler doesn't have to become their own travel agent in the middle of the night.
How it works
Four steps, from start to result
- 1
Reach support via app, phone or email
- 2
The consultant automatically pulls up the itinerary and policy
- 3
Alternatives are presented and approved
- 4
Everything is logged on the trip
Comparison
Tools without this feature × TRAVEL MANAGER.AI
A single rebooking rushed by the traveler themselves usually costs several times more than the alternative a consultant would find — and it still counts as a policy exception.
| Criterion | Without the feature | With TRAVEL MANAGER.AI |
|---|---|---|
| Outside business hours | Nobody answers; the traveler is on their own | A human consultant available 24/7 |
| Language | Portuguese only, during local hours | Bilingual and trilingual support |
| Support context | Traveler explains everything again | Itinerary and policy already on screen |
| Cost of the incident | Emergency purchase outside policy | Negotiated alternative within the rules |
Real results
Who already uses 24/7 support
"Our traveler got stranded in Lisbon on a Sunday night. It was resolved in 11 minutes, with a real human on the line."
11-minute response time for after-hours emergencies
- Challenge
- Support only during business hours; weekend disruptions turned into losses.
- What changed
- 24/7 human support with AI triage and full booking history on hand.
- Period
- 1 year
11 min
average response time in emergencies
98%
traveler satisfaction
$84K
in emergency costs avoided
TRAVEL MANAGER.AI customer cases. Company names withheld under confidentiality agreement; figures audited within the platform's own reports.
I want these results
Want the same results with 24/7 support?
Tell us how you plan to use the feature. A specialist replies within 1 business day with an adoption plan and savings estimate.
Video proof
Video testimonial: 24/7 support in practice
Under a minute, straight from someone who uses it every day. Prefer to read? The full transcript is right below.
Recording in final edit
This testimonial's video is in post-production. The full transcript, reviewed and approved by the customer, is already available below.
Duration: 1:02Video with captions and on-demand playback (nothing loads until you click).
Testimonial transcript
11-minute response time for after-hours emergencies
- 0:00InterviewerWhat was it like before the feature?
- 0:04Tatiana AlvesSupport only during business hours; weekend disruptions turned into losses.
- 0:14InterviewerWhat changed in your operation?
- 0:18Tatiana Alves24/7 human support with AI triage and full booking history on hand.
- 0:27Tatiana AlvesOur traveler got stranded in Lisbon on a Sunday night. It was resolved in 11 minutes, with a real human on the line.
- 0:38InterviewerWhat were the results in numbers?
- 0:42Tatiana AlvesIn numbers: 11 min average response time in emergencies; 98% traveler satisfaction; $84K in emergency costs avoided. (1 year.)
- 0:52InterviewerWould you recommend it to another company?
- 0:55Tatiana AlvesAbsolutely. I couldn't go back to operating without 24/7 support — the team would notice the difference in the first week.
Verbatim transcript, published for accessibility and for search engines and AI assistants.
FAQ
Questions about 24/7 support
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